Lifespan is a local non-profit organization of hospitals, including Miriam, Hasbro, Bradley, RI Hospital and Newport Hospital. Employing over 12,000 doctors, nurses and support staff, Lifespan’s intranet system is mission-critical for all of its people – not only are news and announcements disseminated through the intranet, but employees log their time through the system, track supplies and billing, and generally use it to do their job.
The previous incarnation was based on an outdated version of WordPress that was hacked and malformed over the years. Departments made their own versions of the site, and a series of band-aids meant that the site was basically disjointed and sometimes broken. A comprehensive search feature was no longer in place. The overall design was restrictive as well, and no longer in touch with how most other websites look, feel and work.
A complete redesign and restructuring of the site began through a series of meetings and brainstorming sessions. A new site map was built along with a completely new design featuring many modern widgets – staff can customize their own toolbar without having to log in to the site (called the “myInsider” toolbar), the design responds to which hospital the current computer is located in (more featured stories from their hospital show up, all toolbars open up to their hospital first by default), special announcements can be made and “pushed” out to work stations, news is centralized into specific feeds that can disseminate by hospital and videos are more easily embedded. The intranet is built on WordPress with many custom taxonomies and post types. Most importantly, the structure of the site makes it easier for employees to do their jobs and a much-improved search feature gives them real-time information to make finding that particular form or application faster and more intuitive.